How To Protect, Fix Your Online Reputation

January 10, 2009
New York

(CBS) Did you ever "google" yourself and find something negative?

It should worry you. Just one negative posting can cost you a job

It's estimated that more than 70 percent of employers do a Web search on job applicants as part of their hiring procedures. More than half of them admit to not bringing someone on board because of negative information they found online.

It could be something you posted years ago, or something put into cyberspace by someone you know - or even a perfect stranger.

What can you do about it?

Michael Fertik, founder of ReputationDefender.com, had some advice on The Early Show Saturday Edition.

Fertik says he started the business two years ago with one person. He now has 60 employees. His service costs about $10 a month.

Fertik told substitute co-anchor Seth Doane that safeguarding your online reputation is “as important as your credit score nowadays. Every life transaction that you have, whether you’re looking for a job, you’re looking for romance, you’re looking for a friend - people are gonna look you up on the Web and make conclusions based on what they find.

"One random, idiosyncratic piece of content about you on the Web could dominate your Google results forever," he said. "It's such an issue: It affects people who are undeserving, people who are sort of using bad judgment, all kinds of different people."

What's worse, legal recourse is murky at best, Fertik observed, saying, "The law hasn't caught up yet with privacy. The Internet has really changed the privacy landscape in a big way and the law hasn't yet caught up with it. It's lagging behind, so far."

Fertik stressed that, "You have to be on top of your (online) reputation. It's not about narcissism. It’s about your personal brand. Especially in a down economy, people are looking you up, they’re making decisions. They're denying you a job unless they find something really good about you on the Web."

He had three key pieces of advice:

First, never let anyone set up your reputation online. Establish yourself online to create a clear and positive image of you. Don't wait for someone else to destroy it. Use what he calls "Google insurance": Create a profile on something like Facebook that's positive and tasteful. Claim the real estate on your name. What is said about you on the Web isn't a function of you living a righteous life: Anyone can say something bad about you. "Write your own history," he recommended.

Second, if there's a problem with your online reputation, you have to find it. Constantly monitor the Web. Search for full names, usernames, etc. Be on top of the game. Go deep into the Internet to Web sites that aren't indexed by Google: "The deep Web - Facebook, MySpace, the pages where the content really starts to generate and become problematic."

"Monitor yourself assiduously," Fertik told Doane.

Third: The longer it's there, the more it spreads and can be archived. If you see a problem, deal with it quickly. Get in touch with people and tell them to stop, in a kind and thoughtful way, without getting a lawyer involved right away. Reach them on a human level. If you want professional help, companies such as ReputationDefender are available. As Fertik told Doane, "Nip it in the bud before it spreads and gets mirrored and replicated. If you can't do it, you want to hire the pros."

If you do find something bad about yourself, how do you get it offline?
"Sometimes," Fertik responded to Doane, "what we do is, we overwhelm the 'bad' with good to make sure that when people look you up, they see what you want them to see, they see your good videos, not necessarily the (bad ones)."

Reputation Defender: Delete your Bad Web Rep

The mistakes you make on the internet can live forever -- unless you hire somebody to clean up after you.

A new startup, ReputationDefender, will act on your behalf by contacting data hosting services and requesting the removal of any materials that threaten your good social standing. Any web citizen willing to pay ReputationDefender's modest service fees can ask the company to seek and destroy embarrassing office party photos, blog posts detailing casual drug use or saucy comments on social networking profiles.

The company produces monthly reports on its clients' online identities for a cost of $10 to $16 per month, depending on the length of the contract. The client can request the removal of any material on the report for a charge of $30 per instance.

Michael Fertik and his partners originally conceived of ReputationDefender as a way for parents to protect their children from potentially damaging postings to social networking sites like MySpace or Facebook.

"I don't like the idea that kids and teenagers might suffer lifelong harm because of momentary mistakes," says Fertik.

Using both site-scraping robots and good old-fashioned human detective skills, ReputationDefender promises to scour the internet -- particularly social networking sites like MySpace, Facebook, Xanga and Flickr -- for materials that could threaten the author's employability once he reaches the professional world and its army of Google-savvy hiring managers.

Read entire article here.

Sue Scheff: Reputation Defender - A Priceless Service

Reputation Defender has expanded again - Now many people can take advantage of their MyEdge services!

I have used MyEdge for almost 2 years now have been extremely happy with their team of professionals. I was very excited to hear they have recently offered to a wider audience with reasonable costs.
Maintaining your Online Image has become a priority for so many people.

As someone that was nearly destroyed in Cyberspace - I know how critical it is to be aware of what is looming on the World Wide Web.

After winning a jury verdict for over $11M for Internet Damages to my organization, my family and myself online - I will continue to use be a voice for others that are being maligned online - and continue to encourage people to look to the future - and know it will be safer online with services like ReputationDefender on your side.

As a parent advocate, I also suggest parents consider signing up for ReputationDefender/MyChild and start protecting your child's privacy today!

Will Your Online Profile Get You Hired or Fired?

After reading this recent article on MSN - I can personally relate and can attest to the many emails of victims of Cyber Slander - it is a growing problem and a major concern for anyone that is applying for jobs, college applicants, simply try to run a business - as well as maintaining your virtual reputation.
http://msn.careerbuilder.com/custom/msn/careeradvice/viewarticle.aspx?articleid=1598

With stories like this, is also convinces me without a doubt that services like ReputationDefender are priceless!

Are you concerned about your online profile? Learn how to maintain it!

Sue Scheff: Maintaining Your Online Image

Reputation Defender has expanded again - Now many people can take advantage of their MyEdge services!

I have used MyEdge for almost 2 years now have been extremely happy with their team of professionals. I was very excited to hear they have recently offered to a wider audience with reasonable costs.

Maintaining your Online Image has become a priority for so many people. As someone that was nearly destroyed in Cyberspace - I know how critical it is to be aware of what is looming on the World Wide Web.

After winning a jury verdict for over $11M for Internet Damages to my organization, my family and myself online - I will continue to use be a voice for others that are being maligned online - and continue to encourage people to look to the future - and know it will be safer online with services like ReputationDefender on your side.

Remember what you post today can haunt you tomorrow!

Sue Scheff: Keeping Your Profile Clean

Keeping Your Profile Clean By Elizabeth Ody

Since winning an unprecedented jury verdict of over $11M for Internet Defamation and Invasion of Privacy, more and more people are learning about the valuable services of companies like ReputationDefender.

In today's CyberWorld - it only takes a few keystrokes to potentially ruin lives and businesses. I will continue to be a voice to help others and help promote Internet Safety.

Sue Scheff: ReputationDefenders Launches New Service: MyEdge

Since signing up with ReputationDefender after winning my $11.3M jury verdict for damages done to me on the Internet, I have proudly spoken out about this priceless service. Even winning my unprecedented case, it didn't eliminate the horrific, malicious defamatory statements online about me.

I retained ReputationDefender and was amazed at how they were able to have my Online image match up with my in person reputation. In a matter of months, my Online Profile was back to normal and I felt like a new person.

Now they have launched their latest service ReputationDefender MyEdge which is a personal PR for the web for you! Now everyone is able to maintain their reputations and most importantly promote themselves and regain their reputation online.

Lastly, I continue to encourage parents to review/sign up for ReputationDefender/MyChild to help maintain their child's privacy online especially in the growing social networks.

I am not a spokesperson for ReputationDefender and I am not in anyway reciprocated for my endorsement of them - I am simply a person that has used this service and believe they are priceless and truly believe everyone needs to protect themselves online today.

Sue Scheff: Net Users Wake Up To Price of Indiscretion by Emma Page

New Zealanders are employing "reputation protection" companies to eliminate inappropriate content about them on internet sites such as Facebook, fearing it could damage their employment or dating prospects.


Dubbed "digital housekeeping", the online clean-up is one of the issues trend-spotters say will emerge in 2008 as the public wakes up to the potential dangers of social sites, blogs and online reviews.

American company Reputation Defender is spearheading the trend and has five Kiwi customers on its books. Director Michael Fertik says four of them are paying the company US$9.95 a month to undertake detailed internet searches hunting for inappropriate, hurtful or inaccurate information and negotiating its removal if required.

Fertik says customers mainly use the service to ensure they impress employers who routinely check social networking sites such as Facebook, Bebo and MySpace before going ahead with job interviews. But many clients are also concerned about potential dates digging up dirt that could damage a blossoming relationship.

In New Zealand, recruitment agencies are running online background searches.

"It's becoming incredibly common," says Julie Cressey, organisational development manager for Madison Recruitment. Facebook is one of the common sites her agency checks, using it to see who potential employees network with.

Cressey says expressing your personality online is fine but the red flag comes out for those posting "inappropriate photos" or making "outlandish commentary".

New Zealand-based public speaker and author of Reputation Branding Hannah Samuel says people need to be educated about the long-term effects of internet content especially young people and their parents, who are often blissfully unaware of the real consequences of the virtual world.

Internet users can at least control what sites they join and what they post about themselves.

Samuel's checklist includes asking how parents, employers or a potential life partner would feel about the material and: "would I cringe in embarrassment or be ashamed if it appeared again?"

But once material is online, removing it becomes difficult.

"Nothing is secret and whatever you put out there can stay out there forever," says Eaden McKee, director of web development company Webforce.

Fertik says Reputation Defender staff have a "broad suite of solutions available", from asking for content to be removed to legal action.

And internet users are taking the initiative themselves, in some cases voluntarily shutting down their online profiles. In what has been dubbed "Facebook suicides", some Facebook users leave notes or give their friends one final "poke" before leaving their profiles behind. The Facebook Mass Suicide Club website says: "Fed up with Facebook? Don't like having your info shared with the world? ... Have you ever thought about just deleting your account and freeing yourself? If Facebook is controlling and consuming your life then this is a group for you."

McKee says individuals or businesses can use Google Alerts to notify them when any relevant material is posted.

But experts agree the best protection is not posting inappropriate pictures or comments in the first place.

Rise above Internet Defamtion! Time to fight back!

THE FIGHT AGAINST INTERNET DEFAMATION STRENGTHENS! As attorney's and judges are reviewing these cases, the recognition for action is loud and clear. Fight back - it is your right!

Recently I have personally meet with both a prominent Senator and a well-known attorney. Both were completely astonished at the reckless regard for the truth that lingers on the Internet and agree, it is time to fight back!

Sue Scheff Working to Help Victims of Internet Defamation

Are you being attacked online? Is your online reputation at risk?

As a victim of malicious and defamatory attacks, I know first hand what it is like to have lies spread about you throughout the Cyberspace world. I fought back, I won $11.3M jury verdict for damages!

Monitor your online profile!

Working with MyEdge: Sue Scheff

Reputation Defender and MyEdge are priceless! If you are being slandered or ruined online - I highly recommend them. I am someone that fought legally and won $11.3 M - but with that hefty jury verdict - the ugliness of the web still remained. Well - until I retained Reputation Defender and MyEdge!

For over 7 years I have run a very successful organization in helping parents - like with all businesses, you can't please everyone - but it doesn't give people a right to ruin you and your years of hard work. Parent's Universal Resource Experts (PURE) has literally helped thousands of families and is proudly a member of the Better Business Bureau for several years.

My book, "Wits End", will be released in 2008 Website Design Courtesy of MyEdge.